Natural Knack, Little but Mighty, Resourceful, and Highly Organized are some ways that people have described me.

*  Put the Toledo, Ohio Pepsi location on a national platform when I delivered        the best promotion of the year.
*  Created a complete training and tracking program for customer service              agents at Conduent, Maumee, Ohio.
*   Helped build communication, executive summary and request for proposal        templates at Conduent, Maumee, Ohio.
*  Contributed to keeping costs down by ensuring service level agreement            were met by delivering workable, quality assurance programs for the call          center.

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This is a short on-boarding video. Information given at the onset of employment is crucial to employee retention. I have created many training tools for quality assurance to ensure we deliver the best for our clients.